The Effect of Culture in Forming E-Loyalty Intentions: A Cross-Cultural Analysis between Argentina and Spain - Daniel Belanche Gracia, Luis V. Casaló Ariño, Miguel Guinalíu Blasco, 2015
CUSTOMER RELATIONSHIPS IN BANKING: DOES RELATIONSHIP STRENGTH INFLUENCE RELATIONSHIP QUALITY AND OUTCOMES? Adel A Al-Wugayan Dep
MEMORIA DEL DEPARTAMENTO DE ECONOMÍA Y EMPRESA
From dissatisfied customers to evangelists of the firm: A study of the Spanish mobile service sector | BRQ Business Research Quarterly
I CUSTOMER PERCEPTIONS OF SERVICE FAILURE, SERVICE RECOVERY AND LOYALTY RECOVERY: AN INVESTIGATION INTO THE AIRLINE INDUSTRY A
CUSTOMER RELATIONSHIPS IN BANKING: DOES RELATIONSHIP STRENGTH INFLUENCE RELATIONSHIP QUALITY AND OUTCOMES? | Studies in Business and Economics
From dissatisfied customers to evangelists of the firm: A study of the Spanish mobile service sector | BRQ Business Research Quarterly
BRQ Business Research Quarterly | Vol 17, Issue 3, Pages 149-222 (July–September 2014) | ScienceDirect.com by Elsevier
Exploring the Influence of the Human Factor on Customer Satisfaction in Call Centres - Dorina Chicu, Maria del Mar Pàmies, Gerard Ryan, Christine Cross, 2019
Untitled
I CUSTOMER PERCEPTIONS OF SERVICE FAILURE, SERVICE RECOVERY AND LOYALTY RECOVERY: AN INVESTIGATION INTO THE AIRLINE INDUSTRY A
PDF) Creating Brand Evangelists Through Service Recovery: Evidence from the Restaurant Industry
From Dissatisfied Customers to Evangelists of the Firm: A Study of the Spanish Mobile Service Sector - Jesús Cambra Fierro, Iguácel Melero Polo, F. Javier Sesé Oliván, 2014
PDF) Antecedents and outcomes of service recovery satisfaction: perspectives on open and distance learning in Malaysia
From dissatisfied customers to evangelists of the firm: A study of the Spanish mobile service sector - ScienceDirect
MEMORIA DEL DEPARTAMENTO DE ECONOMÍA Y EMPRESA
PDF) Structural Equation Modeling of E-Service Recovery Satisfaction and Customer Retention in the Airline Industry in Malaysia | Angga Syahbana - Academia.edu
Structural Equation Modeling of E-Service Recovery Satisfaction and Customer Retention in the Airline Industry in Malaysia
I CUSTOMER PERCEPTIONS OF SERVICE FAILURE, SERVICE RECOVERY AND LOYALTY RECOVERY: AN INVESTIGATION INTO THE AIRLINE INDUSTRY A
PDF) Souvenir shopping satisfaction: Antecedents and consequences
