עשה עד קונצרט cambra fierro melero polo & sesé oliván 2014 ברצינות שורטורט גדר
I CUSTOMER PERCEPTIONS OF SERVICE FAILURE, SERVICE RECOVERY AND LOYALTY RECOVERY: AN INVESTIGATION INTO THE AIRLINE INDUSTRY A
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Structural Equation Modeling of E-Service Recovery Satisfaction and Customer Retention in the Airline Industry in Malaysia
I CUSTOMER PERCEPTIONS OF SERVICE FAILURE, SERVICE RECOVERY AND LOYALTY RECOVERY: AN INVESTIGATION INTO THE AIRLINE INDUSTRY A
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Structural Equation Modeling of E-Service Recovery Satisfaction and Customer Retention in the Airline Industry in Malaysia
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From dissatisfied customers to evangelists of the firm: A study of the Spanish mobile service sector - ScienceDirect
From dissatisfied customers to evangelists of the firm: A study of the Spanish mobile service sector | BRQ Business Research Quarterly
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I CUSTOMER PERCEPTIONS OF SERVICE FAILURE, SERVICE RECOVERY AND LOYALTY RECOVERY: AN INVESTIGATION INTO THE AIRLINE INDUSTRY A
From Dissatisfied Customers to Evangelists of the Firm: A Study of the Spanish Mobile Service Sector - Jesús Cambra Fierro, Iguácel Melero Polo, F. Javier Sesé Oliván, 2014
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